One of the most important thoughts I want to share is that I understand when trusted by a client – especially the mortgage originator who is so crucial to the success of the deal – there is a lot of stress & anxiety involved. I understand if our communication is poor or lacking, if we don’t do a thorough job qualifying our client, if we don’t close on time or if we don’t offer a phenomenal experience in any capacity, then a relationship is damaged. But even worse than that, we jeopardize the ability to capture future repeat and referral business from that client. We get it. My team gets it! And that’s why we work extremely hard at executing deals with maximum effectiveness.